Simpson R L
Nurs Manage. 1996 Jun;27(6):26-7.
When business-critical systems fail, most people look at the technological reasons. Yet, studies report the problem may be the people using the system. Social and behavioral reengineering of clinical work processes and work flows must involve key clinicians.
当关键业务系统出现故障时，大多数人会审视技术方面的原因。然而，研究报告显示问题可能出在使用该系统的人员身上。临床工作流程和工作流的社会及行为再造必须让关键临床医生参与其中。
