Anastasia P J, Blevins M C
University of California, Los Angeles, USA.
Oncol Nurs Forum. 1997 Jan-Feb;24(1 Suppl):13-22.
PURPOSE/OBJECTIVES: To describe the use of telephone triage in the management of chemotherapy-related patient problems.
Published articles, nursing texts, personal experience.
With the impact of managed care and an increase in the number of patients being cared for at home, the need for a system of assessment and intervention that is not based on in-person visits is being recognized. Assessing patient symptoms over the phone and advising patients regarding appropriate care is being recognized as a common practice.
With the use of established protocols for assessment and treatment, nurses can successfully manage many patient needs over the phone.
Nurses play an active role in performing telephone triage and writing the appropriate protocols to facilitate safe and effective caregiving by phone.
目的/目标：描述电话分诊在化疗相关患者问题管理中的应用。
已发表的文章、护理教材、个人经验。
随着管理式医疗的影响以及在家接受护理的患者数量增加，人们认识到需要一种不基于面对面就诊的评估和干预系统。通过电话评估患者症状并就适当护理向患者提供建议已被视为一种常见做法。
通过使用既定的评估和治疗方案，护士可以通过电话成功满足许多患者的需求。
护士在进行电话分诊和编写适当的方案以促进通过电话进行安全有效的护理方面发挥着积极作用。
