Martinov-Cvejin M, Grujić V, Vojnović M, Radaković M
Institut za zastitu zdravlja, Medicinski fakultet, Novi Sad.
Med Pregl. 1996;49(11-12):465-8.
Facing high-cost health care and slow rate of economic growth, great attention must be paid to efficiency and quality of care in hospitals and ambulatory care facilities. This is a problem particularly in developing countries where extreme sums of money are spent on developing hospital capacities, whereas primary health care facilities are insufficient causing significant social differences among health care beneficiaries. At the same time, there exists a certain discontent because principles of equality, efficacy, efficiency and quality of health care including satisfaction of patients obtaining health care, are not pointed out in providing health care. Up to recent times it has been very hard to evaluate both qualitative and quantitative efficiency and quality of work in health care institutions, but today it is possible because the World Health Organization created indicators for this kind of evaluation.
面对高昂的医疗成本和缓慢的经济增长速度，医院和门诊护理机构必须高度重视医疗效率和质量。这在发展中国家尤为突出，在这些国家，大量资金用于发展医院能力，而初级卫生保健设施不足，导致医疗受益者之间存在显著的社会差异。同时，人们也存在一定的不满，因为在提供医疗服务时，没有指出医疗保健的平等、功效、效率和质量原则，包括患者获得医疗服务的满意度。直到最近，评估医疗机构工作的定性和定量效率及质量一直非常困难，但如今由于世界卫生组织制定了此类评估指标，这已成为可能。
