Wenzel M, Altgassen G
Augenklinik der RWTH Aachen.
Klin Monbl Augenheilkd. 1996 Oct;209(4):215-9. doi: 10.1055/s-2008-1035305.
Most of the presentations concerning quality assurance following cataract surgery are based upon objective data, as it should be. But the success of an eye-clinic is not limited by such objective data, but on the contentment of the patients and the local colleagues, who direct the patients. Our aim in the following study is to find out, if there is a correlation between objective data and the contentment of cataract-patients.
101 non-selected patients were asked about their contentment following cataract surgery and lens implantation. They were asked twice; first immediately after surgery and second two months after surgery. The subjective data of the patients were compared with objective data.
99% of the patients were content with the surgery, but only 88% were content with their visual acuity. There was no correlation between contentment of the patients and visual acuity. 13% of the patients reached a vision below 0.2. All but one said to have a good or moderate vision. 16% claimed to have poor or very poor vision, they all had a vision between 0.2 and 1.0.
The ophthalmic surgeon must not be satisfied by his own good surgical results. In addition, he has to take care of the contentment of his patients. But it is even more dangerous, if the surgeon is proud because of his many content patients. Even if the patients are satisfied, he has to take care, if he really deserves the thanks of them.
大多数关于白内障手术后质量保证的报告都基于客观数据，理应如此。但眼科诊所的成功并非仅取决于这些客观数据，还取决于患者以及引导患者前来的当地同行的满意度。我们在以下研究中的目的是找出客观数据与白内障患者满意度之间是否存在关联。
询问了101名未经挑选的患者白内障手术及晶状体植入后的满意度。对他们进行了两次询问，第一次在手术后立即进行，第二次在手术后两个月进行。将患者的主观数据与客观数据进行比较。
99%的患者对手术满意，但只有88%的患者对视力满意。患者满意度与视力之间没有关联。13%的患者视力低于0.2。除一人外，所有人都说视力良好或中等。16%的人称视力差或非常差，他们的视力都在0.2至1.0之间。
眼科医生不能仅满足于自己良好的手术效果。此外，他还必须关注患者的满意度。但如果医生因有许多满意的患者而骄傲，那就更危险了。即使患者满意，他也必须审视自己是否真的值得他们的感谢。
