Coleman A
Accident & Emergency Department, Royal Naval Hospital Haslar, Gosport, Hants, UK.
J Clin Nurs. 1997 May;6(3):227-31.
The introduction of telephone triage in many accident and emergency (A&E) departments is seen as a way to give clients information immediately on demand, to assess and prioritize the need for treatment and to direct the client to the most appropriate service available. This article aims to examine the medico-legal aspects of telephone triage and the nurse's responsibility to the caller and themselves. It will involve looking at triage as a nursing function and how the nurse may minimize the threat of liability by beginning to understand the legal implications of giving advice by telephone. The article will also discuss the use of detailed documentation and communication skills and will aim to show how important these are in the protection of nurses in a court of law.
许多急诊部门引入电话分诊被视为一种按需即时向患者提供信息、评估治疗需求并确定优先级，以及将患者引导至最合适服务的方式。本文旨在探讨电话分诊的法医学方面以及护士对来电者和自身的责任。这将涉及把分诊视为一项护理职能，以及护士如何通过开始理解电话提供建议的法律含义来尽量减少责任风险。本文还将讨论详细记录和沟通技巧的运用，并旨在展示这些在法庭上保护护士方面的重要性。
