Geuder D L, Banschbach S K
Cardiovascular and Surgery Services, Saint Francis Hospital, Tulsa, OK 74136, USA.
Best Pract Benchmarking Healthc. 1996 May-Jun;1(3):134-9.
The scheduling of surgery provides opportunities to orchestrate a wide variety of resources that have a significant impact on both hospitals, physicians, and patients. This article presents the successful development and implementation of a block scheduling system in a large operating room setting. Strategies include process redesign, automation, and physician empowerment to achieve outcomes of improved efficiency, customer satisfaction and physician self-governance.
手术排班提供了协调各种资源的机会,这些资源对医院、医生和患者都有重大影响。本文介绍了在大型手术室环境中成功开发和实施的块状排班系统。策略包括流程重新设计、自动化以及赋予医生自主权,以实现提高效率、提升客户满意度和医生自我管理的成果。