DeGraff J, Bogue E L, Stout C
Graduate School of Business Administration, University of Michigan, Ann Arbor, USA.
Best Pract Benchmarking Healthc. 1996 Mar-Apr;1(2):75-83.
American healthcare is under tremendous pressure to make difficult choices to stay even with patient and payer expectations. The answer lies not in benchmarking incremental improvement alone but in benchmarking the processes to nurture core competencies.
美国医疗保健行业面临着巨大压力，需要做出艰难抉择以满足患者和付款人的期望。答案不仅在于仅对标渐进式改进，还在于对标培育核心竞争力的流程。
