Walton J C, Waszkiewicz M
Rush-Presbyterian St. Luke's Medical Center, Chicago, IL, USA.
Medsurg Nurs. 1997 Feb;6(1):24-8.
Today, nursing care delivery requires effective management of unlicensed assistive personnel (UAP). With capitation, each member of the care delivery team is critical to assuring quality patient outcomes. Yet, staff nurses may not fully understand how to maximize the performance of these workers. To be effective managers, nurses must understand how learning styles, cultural diversity, and multicultural team building improve the performance of UAP and the entire care delivery team. These variables are critical elements in effective communication, delegation, supervision, behavior modification, and team building with UAP.
如今，护理服务的提供需要对无执照辅助人员（UAP）进行有效的管理。在按人头付费的情况下，护理服务团队的每一位成员对于确保患者获得优质治疗效果都至关重要。然而，注册护士可能并不完全了解如何最大限度地提高这些工作人员的绩效。要成为有效的管理者，护士必须了解学习风格、文化多样性和多元文化团队建设如何提高无执照辅助人员以及整个护理服务团队的绩效。这些变量是与无执照辅助人员进行有效沟通、任务分配、监督、行为矫正和团队建设的关键要素。
