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医院及社区心理健康工作人员工作压力和满意度的感知来源,及其与心理健康、职业倦怠和工作满意度的关系。

Perceived sources of work stress and satisfaction among hospital and community mental health staff, and their relation to mental health, burnout and job satisfaction.

作者信息

Prosser D, Johnson S, Kuipers E, Szmukler G, Bebbington P, Thornicroft G

机构信息

North Lakeland Healthcare Trust, Garlands Hospital, Carlisle, Cumbria, UK.

出版信息

J Psychosom Res. 1997 Jul;43(1):51-9. doi: 10.1016/s0022-3999(97)00086-x.

Abstract

This questionnaire study examined perceived sources of stress and satisfaction at work among 121 mental health staff members. Five factors were derived from principal component analysis of sources of work stress items (stress from: role, poor support, clients, future, and overload), and accounted for 70% of the total variance. Four factors were derived from the items related to sources of job satisfaction (satisfaction from: career, working with people, management, and money), accounting for 68% of the variance. The associations of these factors with sociodemographic and job characteristics were examined, and they were entered as explanatory variables into regression models predicting mental health, burnout, and job satisfaction. Stress from "overload" was associated with being based outside an in-patient ward, and with emotional exhaustion and worse mental health. Stress related to the "future" was associated with not being white. Stress from "clients" was associated with the "depersonalization" component of burnout. Higher job satisfaction was associated with "management" and "working with people" as sources of satisfaction, whereas emotional exhaustion and poorer mental health were associated with less "career" satisfaction.

摘要

这项问卷调查研究调查了121名心理健康工作人员工作中感知到的压力源和工作满意度。工作压力源项目(压力来自:角色、支持不足、客户、未来和工作负担过重)的主成分分析得出了五个因素,它们占总方差的70%。与工作满意度来源相关的项目得出了四个因素(满意度来自:职业、与人共事、管理和金钱),占方差的68%。研究了这些因素与社会人口统计学和工作特征之间的关联,并将它们作为解释变量纳入预测心理健康、职业倦怠和工作满意度的回归模型。“工作负担过重”带来的压力与不在住院病房工作、情绪耗竭和较差的心理健康状况有关。与“未来”相关的压力与非白人身份有关。“客户”带来的压力与职业倦怠的“去个性化”成分有关。较高的工作满意度与作为满意度来源的“管理”和“与人共事”相关,而情绪耗竭和较差的心理健康状况与较低的“职业”满意度相关。

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