客户服务：市场差异化的关键。

Nurs Manage. 1997 Jun;28(6):25-8.

Fierce competition in the subacute care environment makes customer service orientation essential. Four steps help to achieve quality customer service are: (1) institute core values; (2) identify your customers; (3) understand human resources; and (4) establish an efficient system.

亚急性护理环境中的激烈竞争使得以客户服务为导向变得至关重要。实现优质客户服务的四个步骤是：（1）确立核心价值观；（2）识别你的客户；（3）了解人力资源；（4）建立一个高效的系统。