Gallagher S, Clark L, Brown C, Williams L, Levesque M, Silva J, Bourie P
Interventional Cardiology Program, Beth Israel Deaconess Medical Center, Boston, Massachusetts, USA.
Nurs Manage. 1998 Feb;29(2):36H-36I.
To evaluate outcome measures in a cardiology unit, patient satisfaction was measured. Patients consistently related problems in two areas: pain management and the waiting period before their procedure. After a major system change, patient satisfaction increased 16% and 29% respectively.
为评估心脏病科的结果指标，对患者满意度进行了测量。患者一直反映两个方面的问题：疼痛管理和手术前的等待时间。在一次重大系统变革后，患者满意度分别提高了16%和29%。
