Guaranteeing patient satisfaction.
作者信息
Levin R P
出版信息
J Tenn Dent Assoc. 1994 Apr;74(2):24-6.
PMID:9520766
Abstract
Dental practice is about people and service. As the competition for patients increases, the successful practices will be the ones that focus increasingly on communication, relationship building and customer service. Quality care will be demonstrated through focusing on the total clinical and psychological aspects of patient satisfaction--and not just on technical parameters. Any practice can convert to a high level patient relations office if the commitment is truly there. These will be the leading practices of tomorrow.
摘要
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