Pollack-Simon R
J Calif Dent Assoc. 1997 Sep;25(9):645-51.
Providing a friendly experience during patients' first visits and excellent dental care thereafter is not enough to secure long-term relationships. The best route for continuously providing the best dental experience includes empowering employees so that with their enthusiasm for the practice, they become ambassadors to the practice. Likewise, the team's ability to optimize techniques designed to increase patient comfort will ensure patients' continuing trust.
在患者首次就诊时提供友好体验，并在此后提供优质的牙科护理，这还不足以确保建立长期关系。持续提供最佳牙科体验的最佳途径包括赋予员工权力，使他们凭借对诊所的热情成为诊所的代言人。同样，团队优化旨在提高患者舒适度的技术的能力将确保患者的持续信任。
