Dagnew M, Zakus D
Gondar College of Medical Sciences, Ethiopia.
Ethiop Med J. 1997 Jul;35(3):153-60.
Among 2605 heads of households interviewed in Gondar Town, 1,099 (42%) had visited the Out Patient Department of the Gondar College of Medical Sciences Hospital during the past one year. Of these, 856 (78%) were dissatisfied with the services. The pharmacy was perceived as the worst unit of the Department. Among the 1,042 visitors who had gone to the pharmacy, 76% were unable to buy all the drugs prescribed by the physicians. The outcome of treatment as perceived by the visitors were 671 (61%) improved and 71 (7%) died at home after seeking consultation at the OPD. Mechanisms of improving hospital performances such as greater community participation and improved management system are suggested.
在贡德尔镇接受采访的2605户家庭户主中，1099人（42%）在过去一年里去过贡德尔医学科学院医院门诊部。其中，856人（78%）对服务不满意。药房被认为是该部门最差的科室。在1042名去过药房的访客中，76%的人无法买到医生开的所有药品。访客认为治疗结果是，671人（61%）病情好转，71人（7%）在门诊部咨询后在家中死亡。建议采取提高社区参与度和改进管理系统等改善医院绩效的机制。
