Horstman P, Janney M, Wall K
West Virginia University Hospitals, Morgantown, USA.
J Nurs Adm. 1998 Apr;28(4):31-5. doi: 10.1097/00005110-199804000-00008.
The rapidity and constancy of change, coupled with a culture of staff entitlement and passive and defensive leadership behaviors, prompted the development of an intensive plan for cultural transformation. The cultural transformation steps of leadership development, nominal group technique, quality improvement teams, and evaluation process are explored in detail. Lessons learned and outcomes obtained within the first 6 months after implementation are identified.
变化的快速性和持续性，再加上员工享有特权的文化以及消极和防御性的领导行为，促使制定了一项深入的文化转型计划。详细探讨了领导力发展、名义小组技术、质量改进团队和评估过程等文化转型步骤。确定了实施后前6个月内吸取的经验教训和取得的成果。
