Rashid S, Burns T
Women's College Hospital, Toronto, ON, Canada.
Bull Med Libr Assoc. 1998 Oct;86(4):508-17.
In the information age, information utilities like libraries are as sensitive to the stresses of change as any other organization. This article is a case study of a small, specialized medical library as it attempted to understand, and cope with, the complex simultaneous challenges of serious budgetary constraints, technological change, and shifting user demands in the mid 1990s. To support planning decisions in a period of declining use statistics, the Medical Library at Women's College Hospital, Toronto, carried out a user survey that posed choices about priorities among services. Conclusions drawn from the survey and its related planning process may help similar organizations design an appropriate service blend for future users.
在信息时代，像图书馆这样的信息机构与其他任何组织一样，对变革的压力十分敏感。本文是一个小型专业医学图书馆的案例研究，该图书馆在20世纪90年代中期试图理解并应对严重预算限制、技术变革和不断变化的用户需求等复杂且同时出现的挑战。为了在使用统计数据下降的时期支持规划决策，多伦多女子学院医院医学图书馆开展了一项用户调查，该调查提供了关于服务优先级的选择。从该调查及其相关规划过程中得出的结论可能会帮助类似机构为未来用户设计出合适的服务组合。
