Siehoff A M
Northern Illinois University, Dekalb, USA.
J Nurs Care Qual. 1998 Dec;13(2):1-10. doi: 10.1097/00001786-199812000-00002.
A literature review was conducted of 16 research articles examining the relationship between implementation of a model of care utilizing unlicensed assistive personnel (UAP) and patient satisfaction. In nine of the articles, the implementation of the UAP model was found to increase patient satisfaction. In seven articles, the implementation of the UAP model was found to have no effect on patient satisfaction. In addition, two research articles also were reviewed that related patient satisfaction to continuity of care and aspects of caring behaviors. Discussion of these articles included research problems, methodology, findings, and conclusions.
对16篇研究文章进行了文献综述，这些文章探讨了利用无执照辅助人员（UAP）的护理模式的实施与患者满意度之间的关系。在其中9篇文章中，发现UAP模式的实施提高了患者满意度。在7篇文章中，发现UAP模式的实施对患者满意度没有影响。此外，还审查了另外两篇将患者满意度与护理连续性及护理行为方面相关联的研究文章。对这些文章的讨论包括研究问题、方法、结果和结论。
