[To know that the physician is really listening].

Communication is a central feature of patient-doctor interaction, and one that is often problematic. Listening is so basic that we tend to take it for granted. Unfortunately, most of us think ourselves better listeners than we really are. Especially distressing are deaf ears among those we count on for understanding. Doctors are powerful social figures, expected to manifest appropriate skills in encountering anxious, unhappy, disappointed, angry or even hypochondriac patients. The article consists in a review of an interview method based on cognitive principles, specially designed to promote the patient's feeling of being listened to, and to establish a working relationship. Such skills as non-verbal communication, reflection, summation, and self-disclosure are essential components of the method. The patient's emotional response to health problems is viewed as being valid, and investigation is initiated on the basis of the patient's perception of the problem rather than on the doctor's professional knowledge. Through Socratic questioning, the doctor helps patients to reach their own conclusions and to reformulate axiogenic hypothesis.