Bertinasco L G
USAF Clinic McChord, Tacoma, WA.
Health Care Superv. 1990 Jul;8(4):35-9.
In thinking through conflict management, there can be no quick fix that is a lasting one. This is not a threat to the integrity of the administrator, but rather a challenge to his or her ability to carry learned principles of management through to a satisfactory conclusion. While communication is only one of the keys to the process, concrete managerial ability and confidence in subordinates will prove to be the method of choice.
在思考冲突管理时,不存在能一劳永逸的快速解决方案。这并非对管理者正直品格的威胁,而是对其将所学管理原则贯彻至圆满结局能力的挑战。虽然沟通只是该过程的关键因素之一,但具体的管理能力以及对下属的信心将被证明是首选方法。