冲突管理：培训医生入门指南
Conflict management: a primer for doctors in training.
作者信息
Saltman D C, O'Dea N A, Kidd M R
机构信息
Discipline of General Practice, University of Sydney, Australia.
出版信息
Postgrad Med J. 2006 Jan;82(963):9-12. doi: 10.1136/pgmj.2005.034306.
Abstract
Conflict in the health arena is a growing concern and is well recognised for doctors in training. Its most extreme expression, workplace violence is on the increase. There is evidence that many conflicts remain unsatisfactorily resolved or unresolved, and result in ongoing issues for staff morale. This paper describes the nature of conflict in the health care system and identifies the difference between conflict and disagreement. Using a conflict resolution model, strategies for dealing with conflict as it arises are explored and tips are provided on how to effectively manage conflict to a satisfactory resolution for all parties.
摘要
卫生领域的冲突日益受到关注，对于正在接受培训的医生来说已得到充分认识。其最极端的表现形式——工作场所暴力正在增加。有证据表明，许多冲突仍未得到令人满意的解决或根本未得到解决，从而给员工士气带来持续问题。本文描述了医疗保健系统中冲突的性质，并明确了冲突与分歧之间的区别。运用冲突解决模型，探讨了冲突发生时的应对策略，并就如何有效管理冲突以达成各方都满意的解决方案给出了建议。
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