DeBaca V
Hosp Top. 1990 Summer;68(3):29-30. doi: 10.1080/00185868.1990.10543676.
If you were paying $500 a night for a hotel room,. would you be happy if you were told you would be sharing it with a stranger? While such a question cannot be literally asked about a hospital experience, metaphorically it can be--and is--asked every time a patient enters a hospital. The idea of patient-as-consumer is not longer just another trendy concept but an integral part of the way many hospitals do business, and it's the hospital manager's responsibility to ensure the customer's satisfaction.
如果你每晚要花500美元住酒店房间，当被告知要和一个陌生人合住时，你会开心吗？虽然不能直接就医院体验提出这样的问题，但打个比方，每次有患者住院时都会被问到——而且确实被问到了。患者即消费者的观念已不再只是一个时髦的概念，而是许多医院运营方式中不可或缺的一部分，确保客户满意是医院管理者的责任。
