Eisenberg B
Management Dynamics, Inc., New York, NY 10001, USA.
Hosp Health Serv Adm. 1997 Spring;42(1):17-31.
Intensified competition in healthcare is stimulating an enhanced focus on consumer satisfaction. Critical barriers to customer service are being dismantled and hospitals are instituting comprehensive models to promote consumer-oriented environments.
医疗保健领域日益激烈的竞争促使人们更加关注消费者满意度。客户服务的关键障碍正在被消除，医院正在建立全面的模式以促进以消费者为导向的环境。
