The politics of a renovation. Interview by Paul King and Donna Boss.

Recently, Shands Hospital at the University of Florida in Gainesville completed a $14-million foodservice renovation, one element in an 11-year-long, $100-million hospital-wide expansion project. Having successfully finished the work in her department, Food & Nutrition Services Director Ruby Puckett offers advice to her colleagues about how to stay in control of the renovation process from beginning through to the end.