Hurley R E, Brewer K P
Medical College of Virginia, Virginia Commonwealth University, Richmond.
Hosp Health Serv Adm. 1991 Fall;36(3):365-81.
The continuing care retirement community industry is a growing source of residential and health care services for the elderly population. It is also a relatively new and expanding career path for both health care and hospitality managers. Using in-depth interviews with executives in a sample of 26 communities, this study provides one of the most complete portraits to date of the nature of managing these communities. The findings indicate that these organizations are complex and multifaceted, demanding versatile skills and abilities. Most critical are those skills that enable a manager to interact effectively with residents and staff to build and maintain a hospitable, accommodating community environment. As competition in the industry intensifies, community viability may become synonymous with customer satisfaction. Management training and development will need to be highly attentive to the distinctive features of these intriguing organizations.
持续照料退休社区行业是为老年人口提供住宿和医疗服务的一个不断增长的来源。它也是医疗保健和酒店管理人员相对较新且不断扩展的职业道路。通过对26个社区样本中的管理人员进行深入访谈，本研究提供了迄今为止关于管理这些社区的性质最完整的描述之一。研究结果表明，这些组织复杂且多面，需要具备多种技能和能力。最为关键的是那些能使管理人员与居民和员工有效互动，以建立和维持一个热情好客、包容的社区环境的技能。随着该行业竞争加剧，社区的生存能力可能会与客户满意度同义。管理培训和发展将需要高度关注这些有趣组织的独特特征。
