Lancaster L
Health Care Strateg Manage. 1990 Sep;8(9):13-5.
Identifying and quantifying problems within and outside a hospital business unit is essential if quality improvement is to be successful. In the following article, the author describes how to establish a system in which those problems can be identified and dealt with by the managers and staff of any business unit in the hospital.
如果要成功实现质量改进，识别并量化医院业务单元内部和外部的问题至关重要。在接下来的文章中，作者描述了如何建立一个系统，使医院中任何业务单元的管理人员和员工都能识别并处理这些问题。
