Souza M G, Vining G W
Healthc Financ Manage. 1990 Nov;44(11):18-1, 24-5.
A healthcare organization's productivity review should cut across department lines, similar to the way a patient moves through a hospital. A periodic system-wide analysis includes defining activities performed, determining the mix of skills involved, identifying duplicated efforts, and analyzing why and how certain activities are triggered. To help ensure success, productivity should be treated as a management philosophy and as part of strategic planning.
医疗保健机构的生产率评估应跨越部门界限，类似于患者在医院就诊的方式。定期进行全系统分析，包括界定所开展的活动、确定所涉及的技能组合、识别重复劳动，并分析某些活动触发的原因及方式。为助于确保成功，生产率应被视为一种管理理念，并作为战略规划的一部分。
