A "consumer-friendly" model of implementation.

Policy analysts and citizen groups have long struggled with the complexities of the implementation process. The model presented here empowers students, community organizers, and consumers with theoretically sound and practically useful procedures for assessing the extent to which social agencies are implementing any particular policy or piece of legislation. It also identifies key implementation processes for citizens to target in their agency change efforts. Specific research results are presented to illustrate the practical utility of the model.