John J
Bentley College.
J Health Care Mark. 1992 Jun;12(2):46-51.
Even scientifically validated and reliable surveys are an exercise in futility if response rates are low. The author's study raises the issue of whether the hospital experience itself, among other factors, influences the likelihood of patients' willingness to respond to surveys about their hospital experience. The research questions are framed as testable hypotheses with guidelines for future research. Examining these hypotheses contributes valuable insights for improving the response rates in patient satisfaction surveys.
如果回复率很低，即使是经过科学验证且可靠的调查也徒劳无功。作者的研究提出了一个问题，即除其他因素外，医院体验本身是否会影响患者回应关于其医院体验调查的意愿。研究问题被构建为可检验的假设，并为未来研究提供了指导方针。检验这些假设有助于为提高患者满意度调查的回复率提供有价值的见解。
