John J
Bentley College, Watham, MA.
J Health Care Mark. 1994 Summer;14(2):24-30.
The author examines the influence that referent opinion--one's own opinion and the recommendations of relevant others--has on patient perceptions of the quality of care they receive at hospitals. A study of discharged hospital patients reveals that the demographic profile of a patient also has a mediating influence on this effect. Hospital administrators are urged to pay close attention to the relationship between types of referents patients use and how they form their evaluations.
作者研究了参照意见（自己的意见以及相关他人的建议）对患者对其在医院所接受护理质量的认知的影响。一项对出院患者的研究表明，患者的人口统计学特征对此效应也具有中介影响。敦促医院管理人员密切关注患者使用的参照类型与他们形成评价的方式之间的关系。
