Bull G, Maffetone M A, Miller S K
Bryn Mawr Hospital, PA.
Clin Lab Manage Rev. 1992 May-Jun;6(3):256-61.
Total quality management (TQM) is an organized, systematic approach to problem solving and continuous improvement. American corporations have found that TQM is an excellent way to improve competitiveness, lower operating costs, and improve productivity. Increasing numbers of laboratories are investigating the benefits of TQM. For this month's column, we asked our respondents: What steps has your laboratory taken to implement TQM?
