Counte M A, Glandon G L, Oleske D M, Hill J P
Rush-Presbyterian-St. Luke's Medical Center, Chicago, IL 60612.
Hosp Health Serv Adm. 1992 Winter;37(4):503-18.
Since the late 1980s, health care managers have exhibited a rapidly growing interest in large-scale total quality management (TQM) programs. This quasi-experimental study examines the effects of one such TQM program on employee job satisfaction, perceptions of organizational climate, and general opinions concerning the work situation. Two years after the TQM program had been introduced, responses of participants and nonparticipants were compared. Participants in the program exhibited a higher level of job satisfaction and more favorable opinions regarding both the organization and their work.
自20世纪80年代末以来，医疗保健管理人员对大规模全面质量管理（TQM）项目的兴趣迅速增长。这项准实验研究考察了这样一个TQM项目对员工工作满意度、组织氛围认知以及对工作状况的总体看法的影响。在TQM项目引入两年后，对参与者和非参与者的反馈进行了比较。该项目的参与者表现出更高的工作满意度，对组织和工作都有更积极的看法。
