Hyde J C
University of Mississippi Medical Center, Jackson, MS, USA.
Top Health Inf Manage. 1998 Feb;18(3):60-7.
Total quality management and continuous quality improvement have been advocated as management salvation and anecdotally have been linked to improvements in operational effectiveness. The Joint Commission on Accreditation of Healthcare Organizations has adopted quality management as the organization improvement measure of the future and has mandated its application. The article explores the theoretical foundations of quality management and presents an integrated model dealing with this industry standard. An operational framework for managers is provided in an attempt to demystify the quality jargon that is so prevalent. The article also provides a prescriptive management overview incorporating quality management techniques into everyday operations.
全面质量管理和持续质量改进已被倡导为管理的救星，并且据传闻与运营效率的提高相关联。医疗保健组织认证联合委员会已将质量管理作为未来组织改进的措施并强制要求应用。本文探讨了质量管理的理论基础，并提出了一个处理这一行业标准的综合模型。为管理者提供了一个操作框架，试图揭开如此普遍的质量术语的神秘面纱。本文还提供了一个规范性的管理概述，将质量管理技术融入日常运营中。
