Meads S
Serco Health Services.
N Z Health Hospital. 1993 Jan-Feb;45(1):11-2.
Sarah Meads is General Manager of Serco Health Services. In an earlier article "Transforming Support Services Through Competition", published in the September/October 1992 issue, she described the use of external competition to create incentives to transform support service functions. In this article she describes how competing single service contracts or simply combining services that appear functionally related, for example, cleaning and orderly services, is no longer enough if health service providers are serious about maximising the benefits of competition. This is because a superior result may be achieved through combining several support services under one single contract, or facilities management contracting, selected on the basis of delivering client outcomes. The ability to maximise the benefits relies on providers adopting a change in attitude and a relentless focus on client needs which is not constrained by existing organisational structure.
莎拉·米兹是塞尔柯健康服务公司的总经理。在1992年9/10月号发表的一篇早期文章《通过竞争转变支持服务》中，她描述了如何利用外部竞争来创造激励措施，以转变支持服务职能。在本文中，她指出，如果医疗服务提供商真想将竞争的益处最大化，那么仅仅竞争单项服务合同，或者只是简单地合并那些在功能上看似相关的服务，比如清洁服务和勤杂服务，是不够的。这是因为，通过将多项支持服务整合在一份单一合同之下，或者通过设施管理承包（基于实现客户成果来选定），可能会取得更好的效果。将益处最大化的能力依赖于供应商转变态度，并始终不懈地关注客户需求，而不受现有组织结构的限制。
