Moore M T
CIGNA Healthplan of Arizona, Tempe.
Physician Exec. 1993 Jul-Aug;19(4):47-50.
Provider organizations will need to be in closer touch with their medical staffs in order to successfully anticipate and react to the many changes that lie ahead in the financing and delivery of health care services. This will mean understanding both physicians feelings and expectations. If you were asked today how satisfied your physicians are with your HMO, what would be your reply? How would you know? This staff-model HMO conducted a formal survey of its physicians to determine their expectations of the organization and their level of satisfaction with their work and environment. Such a tool is recommended for others interested in maintaining good relations with their physicians.
为了成功预测并应对医疗保健服务融资和提供方面即将出现的诸多变化，医疗机构需要与医务人员保持更密切的联系。这将意味着要了解医生的感受和期望。如果今天有人问你，你的医生对你的健康维护组织（HMO）有多满意，你会怎么回答？你又如何得知呢？这家员工型健康维护组织对其医生进行了一次正式调查，以确定他们对该组织的期望以及他们对工作和工作环境的满意程度。对于那些有兴趣与医生保持良好关系的人，推荐使用这样一种工具。
