Fincham J E, Wertheimer A I
J Health Care Mark. 1986 Sep;6(3):5-11.
Maintenance of patient satisfaction is essential to the success of health maintenance organizations (HMOs). In the authors' study, patient satisfaction in an HMO was predicted significantly by four variables: level of patient-physician continuity, self-assessed health, patient view of preventive health practices, and view of provider communicative appropriateness.
维持患者满意度对于健康维护组织（HMOs）的成功至关重要。在作者的研究中，一个健康维护组织中的患者满意度可由四个变量显著预测：医患连续性水平、自我评估的健康状况、患者对预防性健康措施的看法以及对医疗服务提供者沟通适宜性的看法。
