TQM, systems thinking and the monkey fist.

To successfully implement total quality management (TQM), management must embrace change. Mr. Hage explains that managers face the challenge not only of learning new information, but of changing the way they think, if they are to take full advantage of TQM. In addition to learning new techniques, a commitment to involving all members of the organization in the new techniques is required. Mr. Hage offers a provocative analogy from the animal world to help illuminate this new territory for managers.