Murphy P D
National Institutes of Health, Bethesda, MD.
Radiol Manage. 1992 Summer;14(3):58-63.
The total quality management (TQM) revolution that is fueling the interest of CEOs and the JCAHO will present big leadership challenges to department administrators. Successfully implementing TQM concepts will require basic changes in operational methods and highly visible leadership commitment. Lasting change can only occur with a strategy that is understood by all employees and is periodically updated. Operational improvements will result from actions you take to better serve internal and external customers, as well as personal commitment from each employee. Quality teams are the core of TQM philosophy. Any strategy to implement TQM will require extensive training and/or study of quality improvement tools and methods, as well as a plan for managing cultural change. Aligning the department within the organization requires input from the rank and file as well as those at the executive level.
全面质量管理（TQM）革命正在激发首席执行官们和医疗联合委员会（JCAHO）的兴趣，这将给部门管理人员带来巨大的领导挑战。成功实施TQM理念需要运营方法的根本改变以及高层领导的明确承诺。只有制定出所有员工都理解并能定期更新的战略，才能实现持久的变革。运营的改善将源于你为更好地服务内部和外部客户所采取的行动，以及每位员工的个人承诺。质量团队是TQM理念的核心。任何实施TQM的战略都需要对质量改进工具和方法进行广泛培训和/或研究，以及管理文化变革的计划。使部门与组织保持一致需要普通员工和高管层的参与。
