Hanan K B
Kaiser Foundation Health Plan of Georgia.
Qual Manag Health Care. 1993 Winter;1(2):35-45. doi: 10.1097/00019514-199301020-00005.
Kaiser Permanente's Georgia Region commissioned a quality planning team to design a new process to improve payments to its suppliers and vendors. The result of the team's effort was a 73 percent reduction in cycle time. This team's experiences point to the advantages of process redesign as a quality planning model, as well as some general guidelines for its most effective use in teams. If quality planning project teams are carefully configured, sufficiently expert in the existing process, and properly supported by management, organizations can achieve potentially dramatic improvements in process performance using this approach.
凯撒医疗机构的佐治亚地区委托一个质量规划团队设计一种新流程，以改善向其供应商和销售商的付款情况。该团队努力的成果是将周期时间缩短了73%。该团队的经验表明了流程重新设计作为一种质量规划模式的优势，以及在团队中最有效使用它的一些通用准则。如果质量规划项目团队配置得当，对现有流程有足够的专业知识，并且得到管理层的适当支持，那么组织使用这种方法可以在流程绩效方面实现潜在的显著改进。
