Connor S, Crowley T
Mersey Internal Audit Agency, Liverpool, UK.
Int J Health Care Qual Assur. 1993;6(4):4-7. doi: 10.1108/09526869310041402.
Provides a theoretical and practical overview of one organization's total quality management initiative. Concentrates particularly on the pursuit and achievement of registration against the quality assurance standard BS 5750/ISO 9002. The organization is a public sector trading agency providing a financial internal audit service to a range of clients within the NHS.
