Monfiletto E
Greater Atlantic Health Service, Philadelphia, PA.
Manag Care Q. 1994 Winter;2(1):83-4.
A major customer of a health maintenance organization (HMO) demands more accountability and a drastic reduction in pricing. The crisis creates an opening for the management of a physician-sponsored HMO to make substantial improvements in its managed care capabilities. The article outlines practical strategies and tactics to meet the customer's demands and seize the opportunity to change.
一家健康维护组织（HMO）的主要客户要求更高的问责制并大幅降低价格。这场危机为一家由医生发起的HMO的管理层提供了一个契机，使其能够大幅提升其管理式医疗能力。本文概述了满足客户需求并抓住变革机遇的实用策略和战术。
