Patrick M, Alba T
SunHealth.
Qual Manag Health Care. 1994 Winter;2(2):38-47.
The management tool of benchmarking, widely used in industry for more than a decade, is today being adapted for health care organizations. Hospitals and other health care providers are developing ways to compare their practices, processes, and resulting outcomes with other organizations in order to discover "best practices." This article describes a team approach to health care benchmarking and details several projects being conducted by hospitals in The SunHealth Alliance. The examples include benchmarking for both operational and clinical processes.
标杆管理工具在工业领域已广泛应用了十多年，如今正被应用于医疗保健机构。医院和其他医疗服务提供者正在探索方法，将自身的业务、流程及最终结果与其他机构进行比较，以发现“最佳实践”。本文介绍了一种团队式医疗保健标杆管理方法，并详细阐述了太阳健康联盟（SunHealth Alliance）旗下医院正在开展的几个项目。这些例子涵盖了运营流程和临床流程的标杆管理。
