Campbell A B
Scripps Memorial Hospitals.
Qual Manag Health Care. 1993 Summer;1(4):12-23.
This article reviews planning methods currently being used by health care organizations to meet current challenges and investigates the relationship of these planning methods to total quality management. It suggests that planning methods that stress the achievement of objectively defined and measurable outcomes directly related to organizational priorities are superior to methods that emphasize as endpoints the implementation of programs (processes) without direct measurement of their effectiveness. Finally, it provides an overview of planning practices within the ScrippsHealth system.
本文回顾了医疗保健组织目前用于应对当前挑战的规划方法，并研究了这些规划方法与全面质量管理之间的关系。它表明，强调实现与组织优先事项直接相关的客观定义和可衡量成果的规划方法，优于那些将项目（流程）的实施作为终点而不直接衡量其有效性的方法。最后，它概述了斯克里普斯健康系统内的规划实践。
