Bolton C, Gordon J R
School of Business, Queen's University, Kingston, Ontario.
Healthc Manage Forum. 1994 Summer;7(2):51-5. doi: 10.1016/S0840-4704(10)61057-5.
Previously applied mostly in large, private sector corporations, "re-engineering" is fast becoming a tool that hospitals can use to break away from the old to find a new and better way of doing things. Re-engineering, however, first requires strong leadership which is committed to employee involvement and re-inventing the process design to meet the needs of the customers. Once the transition has been completed, the processes and the organization must continue to be managed differently. This article reviews the processes involved in re-engineering, and discusses the implementation of the initiative at the Sunnybrook Health Science Centre in Toronto.
“重新设计”此前大多应用于大型私营企业，如今正迅速成为医院可用来摆脱旧有模式、寻找全新且更佳行事方式的一种工具。然而，重新设计首先需要强有力的领导，这种领导要致力于员工参与，并重新塑造流程设计以满足客户需求。一旦转型完成，流程和组织必须继续以不同方式进行管理。本文回顾了重新设计所涉及的流程，并探讨了该举措在多伦多森尼布鲁克健康科学中心的实施情况。
