Gustafson D H, Taylor J O, Thompson S, Chesney P
University of Wisconsin--Madison.
Qual Manag Health Care. 1993 Fall;2(1):6-17.
Patient needs have long been elicited only through the use of customer satisfaction surveys, which unfortunately are not designed to obtain the in-depth information needed to guide the improvement of health care services. Through the use of the integrative group process and the help of many patients and hospital staffs, we developed a needs assessment survey for women with breast cancer. This article outlines this process and the results and discusses how we used these results to create a computer program designed to help women with breast cancer and their families.
长期以来，患者需求仅通过客户满意度调查来获取，遗憾的是，这些调查并非旨在获取指导医疗服务改善所需的深入信息。通过运用综合小组流程并借助众多患者和医院工作人员的帮助，我们为乳腺癌女性患者开发了一项需求评估调查。本文概述了这一过程及结果，并讨论了我们如何利用这些结果创建一个旨在帮助乳腺癌女性患者及其家人的计算机程序。
