Milne D, Gibson L
University of Newcastle upon Tyne, UK.
Int J Health Care Qual Assur. 1994;7(6):16-9. doi: 10.1108/09526869410067089.
Reports on a small-scale quality assurance analysis of rural mental health drop-in centres. Within a cross-sectional research design, measures were taken of the centres' structure, process and outcome. The instruments used to take these measures were structured interviews, questionnaires and direct observation, which were applied to clients, staff and referrers. It was found that the centres achieved their objectives with considerable success, including high levels of client and referrer satisfaction. Concludes that the three centres provided a quality service which complements the formal options (i.e. NHS and Social Services). Draws implications for the extension of NHS staff roles in relation to the voluntary sector.
关于农村心理健康应急中心小规模质量保证分析的报告。在横断面研究设计中，对这些中心的结构、过程和结果进行了测量。用于进行这些测量的工具包括结构化访谈、问卷调查和直接观察，这些工具应用于服务对象、工作人员和转诊人。研究发现，这些中心相当成功地实现了其目标，包括服务对象和转诊人的高度满意度。得出结论，这三个中心提供了高质量的服务，对正规服务选项（即国民保健制度和社会服务）起到了补充作用。探讨了国民保健制度工作人员在志愿部门方面角色扩展的影响。
