Paterson M A, Wendel J
Department of Health Care Administration, University of Nevada, Las Vegas.
Hosp Top. 1994 Fall;72(4):10-3. doi: 10.1080/00185868.1994.9948496.
Is quality improvement (QI) reducing healthcare costs while improving patient care? Researchers find that QI has improved employee satisfaction and morale, but it was designed to do more. One solution is to use problem-solving techniques to help teams identify the level at which they want to address a problem, whether that be the subinstitutional, institutional, or system level. If QI is to fulfill its promise, skilled managers must create effective teams capable of defining and solving complex problems.
