Nackel J G, Collier T A
Ernst & Whinney, Cleveland, OH.
J Soc Health Syst. 1989 May;1(1):85-100.
Implementing a Quality Improvement Program (QIP) is a high priority matter for most health care organizations. Implementation requires the commitment of top management, measurement tools, statistical tools, problem-solving tools, and training for all levels of employees. This article describes the need for managing costs and quality, quality improvement concepts, examples of problem-solving tools, and the role of the facilitator in the QIP process.
对大多数医疗保健组织来说，实施质量改进计划（QIP）是一项高度优先的事项。实施需要高层管理人员的承诺、测量工具、统计工具、问题解决工具以及对各级员工的培训。本文描述了管理成本和质量的必要性、质量改进概念、问题解决工具的示例以及促进者在QIP过程中的作用。
