Managing diversity in the health care industry: a conceptual model and an empirical investigation.

Between 1985 and 2000, 8 out of every 10 new entrants to the work force will be minorities, immigrants, or women. If the U.S. health care industry has to retain a competitive edge, it will have to effectively attract and manage the diverse talent that will characterize its new work force. This article analyzes the authors' cultural awareness survey results and suggests a strategic model for managing diversity in the health care industry.