McGinnity E S, Nix K A
Aspen Healthcare Metrics, Inc. Denver, CO, USA.
J Cardiovasc Manag. 1995 Jan-Feb;6(1):20-3.
This is the first of a two-part series discussing the role that hospital staff play in improving a heart program's ability to compete in the changing heart-services market. It examines the need to provide staff with information about larger, external changes so that there is a basis for understanding why change must occur within the program. Specifically, this first part addresses the role that staff can play in a key competitive strategy: standardization of care. Part Two will outline the importance of providing staff with information and feedback on the impact of their efforts to manage costs and quality.
这是一个分为两部分的系列文章中的第一篇，讨论医院工作人员在提升心脏项目在不断变化的心脏服务市场中的竞争能力方面所发挥的作用。它探讨了向工作人员提供有关更大范围外部变化信息的必要性，以便为理解为何项目内部必须进行变革奠定基础。具体而言，这第一部分论述了工作人员在一项关键竞争战略中可以发挥的作用：护理标准化。第二部分将概述向工作人员提供有关其成本管理和质量控制工作影响的信息及反馈的重要性。
