Mapping out the road to quality.
作者信息
Graves J R, MacDowell N M
机构信息
Columbus Quality Care Nursing & Rehabilitation Center, OH, USA.
出版信息
J Long Term Care Adm. 1994;22(4):12-7.
PMID:10141896
Abstract
Through the experiences of 12 long-term care organizations, we learn how to successfully create total quality management programs. Commitment, leadership, time, money and ongoing education and training are major components of TQM efforts.
摘要
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